Frequently asked questions
The things people ask us most. Another question? Get in touch.
Getting started
How do I get started?
In three steps. 1) Create your account and start your 30-day free trial on the website. 2) Download the app on your phone or computer. 3) Sign in with your account. The app is for using the service day to day; account creation and your subscription are always managed on the website.
How does the free trial work?
30 days free, 100 GB, no credit card and no commitment. You confirm your email, your account is created right away and you can back up your photos immediately. At the end of the 30 days without a subscription, your account becomes read-only: you can still view and download your photos. Without re-subscribing, your data is permanently deleted 7 days later — we always warn you by email before any deletion, with a link to recover your photos.
Do I need to install anything?
Install the mobile app (iOS or Android) for automatic backup. You can also manage everything from the web, or install the macOS app (Windows coming soon).
How do I set up the app properly at the start?
A setup assistant opens the first time you sign in to the mobile app. Card by card, it explains the essentials and sets them up with you: access to your photos, automatic backup and what it should keep safe, uploading over Wi-Fi only or over mobile data too, photos already stored on iCloud, OneDrive or Google, direct mode and the one-tap camera. You can run it again anytime: from your profile menu (your initial, top right) or in Settings, “Setup assistant”.
Can I migrate my photos from Google Photos or iCloud?
Yes. In the web app, open “Import” in the left sidebar: drop the .zip archives from your Google Takeout export, and your photos come back with their dates, locations and albums. For iCloud, Apple's official copy (privacy.apple.com, “Get a copy of your data”) drops in the same place: original dates kept, photos deleted at Apple left out, no Google account needed. The copy's “iCloud Drive” parts can be added too: their photos and videos are taken, without an album. Our Google Photos and iCloud guides walk you through it, and a real person answers if you get stuck. One detail about Live Photos in a Google Takeout export: they come back as a separate photo and video, which you can stack together if you like.
Which devices does Fotomania work on?
iPhone and Android, a full web client, and a native macOS app that we build ourselves (Windows coming soon).
Can I migrate my photos from Amazon Photos?
Yes. In the web app, open “Import” in the left sidebar and choose Amazon Photos: we guide you step by step. Amazon offers no automatic transfer — you install their desktop app, download your photos to your computer, then drop them into Fotomania. Capture dates and organisation are preserved.
Can I import a OneDrive folder?
Yes, on iPhone, Android and the web. In the app: open your profile menu at the top right, then “Import” and “OneDrive”. On the web (photos.fotomania.app): in the left sidebar, “Import”, then “OneDrive”; our servers then fetch your photos, so you can close the tab. Connect your account just once — a personal Microsoft account: work or school accounts are not supported. Then there are two ways to go: pick the folder right inside Fotomania by browsing your OneDrive, or, on your phone, share it from the OneDrive app to Fotomania (you can also paste its link). The whole folder joins your photo library, subfolders included, and photos already there are not duplicated. Files that are neither photos nor videos, such as a camera's .THM files, are left aside; you can look through the list. Google Drive folders, and iCloud Drive on iPhone, can be imported too: see the next questions.
Can I import a Google Drive folder?
Yes, from the app, on iPhone and Android (not yet on the web or a computer), using the folder's link: no need to connect your Google account. For Fotomania to read it, the folder must be open to anyone with its link. In the Google Drive app, tap ⋯ on the folder, then “Share”, and under “General access”, choose “Anyone with the link” (Viewer). Then copy its link (⋯ then “Copy link”) and, in Fotomania, open your profile menu, then “Import”, “Google Drive” and “Paste the link and import”. On Android, you can also share the link straight to Fotomania. The whole folder joins your photo library, subfolders included; photos already there are recognised without being downloaded, and nothing is duplicated. While the folder is open, anyone who has its link can see it: do not spread it, and set it back to “Restricted” once the import is done. If it is still closed, Fotomania tells you and reminds you how to open it.
Can I import an iCloud Drive folder?
Yes, on iPhone, with nothing to connect. Open your profile menu, then “Import”, “iCloud Drive” and “Choose a folder”: go into the folder you want to import, then tap “Open” at the top right. You can also share a folder to Fotomania from the Files app: the import opens right on it. The whole folder joins your photo library, subfolders included, with no duplicates. Your iPhone fetches each photo from iCloud while Fotomania is open; uploading to Fotomania then carries on even with the app closed. iCloud Drive is not available on Android.
How long does importing a folder take?
It depends on the number of photos and on your connection. Photos come in one at a time, without filling up your phone. On iPhone, the import carries on even with the app closed, but iOS then only grants it brief moments: it moves forward in fits and starts. On Android, it carries on while Fotomania stays open or in the background; if you close it completely, it resumes when you reopen it. Either way, keep the app open, ideally on Wi-Fi, and it goes much faster. On mobile data, Fotomania warns you before eating into your data plan: you choose to wait for Wi-Fi or import anyway. Progress is shown on the import screen, and you can stop at any time. From Google Drive, photos already in Fotomania are recognised without being downloaded: a folder imported before finishes in a few seconds. From iCloud Drive, the iPhone only fetches photos while Fotomania is open.
Photos, videos & albums
Can a photo be in several albums?
Yes, the same photo can belong to as many albums as you like, without ever being duplicated. At Fotomania, each thumbnail even shows a badge per album — you see at a glance which albums it's in.
Are my videos backed up too?
Yes, photos and videos in their original quality — including RAW, Live Photos and motion photos.
When are my photos backed up?
Automatically, with nothing for you to think about — but not to the second. iOS does not wake apps up the moment you take a photo: the backup runs regularly in the background, and keeps going even when Fotomania is closed. Opening the app speeds things up: it catches up on what is left straight away. And while Fotomania is open, a photo landing on your phone — taken with the camera, received by AirDrop, or captured from the screen — appears in your timeline and goes up within a second, with no need to leave the app. On Android, a new photo leaves after five seconds, and you can change that delay in Settings, under “When your photos leave”.
Can I run the backup myself, right now?
Yes. In the mobile app, open the backup screen and tap “Sync now”: Fotomania looks at what is new on your phone, compares it with what is already online, and sends whatever is missing. If there is nothing to send, it says so — “Everything is up to date”, along with the number of photos backed up. Handy right after a burst of photos, or simply to check that everything arrived.
I have thousands of photos to upload — how do I make it faster?
Keep the app open with the screen on: that is the fast mode — several photos go up at once, without pause, and the screen no longer locks while an upload is running. Leave the app and the backup carries on, but at the pace your phone chooses: the same batch can take hours instead of minutes. Nothing is lost either way, it is only a matter of speed. And if the network hiccups, the photo goes again on its own — the app tells you so without calling it an error.
How do I send a photo from another app into Fotomania?
With the Share button. From Photos, Files or another app, pick your photos or videos, tap Share then Fotomania: the “Upload to Fotomania” screen shows them, and all that is left is to tap “Upload”. On iPhone, photos stored in OneDrive, iCloud Drive or Google Drive and shared from Files are first downloaded to the phone (“Preparing files…”), even if they were not on it yet. If nothing could be read, Fotomania tells you so, and what to do, instead of opening an empty page. To bring in a whole folder at once, subfolders included, use “Import” in your profile menu: OneDrive and Google Drive on iPhone and Android, iCloud Drive on iPhone. On iPhone, a folder shared from Files opens the iCloud Drive import right away; a OneDrive folder can also be shared from the OneDrive app.
How do I know whether a folder on my computer is already in Fotomania?
On a computer, open Import then “A folder on my computer” (or Utilities then “Check a folder”) and drop in a folder from your disk — a whole tree if you like. Fotomania answers folder by folder: what is already saved, what sits in the bin, and what is missing. The check uploads nothing and changes nothing: it compares a fingerprint computed on your own computer, and your files stay with you. It is made for large drops, when you no longer remember which folder went through. You can drop several folders at once, or add to the current check with “Add a folder” (clicking the drop zone only lets browsers pick one folder at a time). If photos are missing, one button sends just those, and a photo that appears twice in your folders is sent only once. While it uploads, you can pause, resume or stop it, and follow each folder filling up in a full view. After a stop, run the check again: it finds what is still missing.
The check says a photo is missing although I did upload it — why?
Because it compares the exact file: a photo edited, rotated or re-compressed since it was sent is no longer the same file, even though the picture is online. Every “missing” line therefore carries a magnifier that searches by file name, so you can confirm in one click that it is there. As for files that are neither photo nor video (the .json files from a Google export, hidden files, your documents), they are counted separately and never reported as missing.
How do I free up space on my phone?
From the backup screen in the mobile app, tap “Delete synced photos”. Fotomania only ever offers photos that are already backed up online, shows you which ones before touching anything, and lets you set aside your favourites or particular folders. Only the copies on the phone are removed: your photos stay on Fotomania and you carry on seeing them in the app. They go to your phone's own trash first, which keeps them for thirty days — the space is genuinely freed once that trash is emptied. You can also make it a rule rather than a chore: the “Free up space automatically” switch at the top of the same screen makes Fotomania offer you, once a day when you open it, to remove the photos backed up more than a month ago. Nothing is ever removed without your say-so — you see the batch, you approve it, then your phone asks for its own confirmation. One word of caution if you use iCloud Photos: removing a photo from this phone also removes it from your other devices signed in to the same iCloud account.
Is the original quality preserved?
Yes. Fotomania keeps your original files and their metadata (date, location, EXIF), with no recompression.
How do I find a specific photo?
Smart search (objects, places, even text inside images), face recognition, map, timeline… and the album name right on the thumbnail.
How do I jump straight to a specific date?
In the mobile app, a calendar button at the top of the home screen opens your years, then months, then days — with the number of photos for each period. One tap takes you to the right place in your library, no scrolling. Months without photos stay visible but dimmed, so you can see at a glance where to look.
How do I show more or fewer photos on screen?
Pinch the grid, in the mobile app. Spread two fingers to enlarge the thumbnails, bring them together to see more, from 2 to 6 per row. The photos glide to their new place as you move, and the view stays locked on the one under your fingers: you never lose your spot. It works in your library, in albums and now in events too. The number of columns you pick applies everywhere: change it in an event and your library follows, and the other way round. Thumbnails stay square, even at two per row.
Can I rename my photos?
Yes, give them a clear name ("Lea's birthday") instead of an unreadable IMG_2043, and find them easily with the search field.
Can I personalise my albums?
Yes. Each album can have a colour, a cover photo and a header photo — the large one shown at the top of the album. You also choose how that header is framed, so faces don't get cut off. Handy for spotting “summer in Brittany” at a glance in a long list.
Can I choose an album's cover photo?
Yes, in two clicks from “Edit album”: a strip shows the album's photos and you pick the one you want. You can use a different photo for the cover (the square tile in your album list) and for the header at the top of the album — the framing isn't the same, and neither is the best photo.
Can other people see the colour I chose for an album?
No, it's yours alone. In a shared album each member can pick their own colour without imposing it on anyone else: you organise your way, your family organises theirs. See the details on the Features page.
Why is there a badge with a number on some photos?
Fotomania spotted the same photo in several copies (sent twice, re-encoded, edited…). Click the badge: the copies appear side by side with their size and quality, and you choose what to keep. Nothing is ever deleted automatically. The badge is in the mobile app too, and you can sort there in exactly the same way: tap it and the photos in the group scroll past full-screen, each with its name, resolution, file size and capture time.
And the small colour dot?
It marks a series: several photos taken in a row that look alike (a burst, several tries of the same shot). They are not copies — each photo is different. The dot helps you spot the group at a glance and keep the best one. The colours only tell neighbouring series apart: there are about ten of them and they repeat further down the grid. Two photos sharing a colour are not necessarily in the same group — what matters is that they sit side by side. The dot is there on computer and in the mobile app alike; on mobile, tapping it shows the whole sentence.
How do I delete my duplicates?
On a computer, open Utilities then “Duplicates”: each group is shown, you tick what you keep and the rest goes to the bin. In the mobile app, go to Settings then “Duplicates” — or simply tap the badge on a photo, which opens its group. The photos scroll through one at a time, full width, each with its file name (so its format, HEIC or JPG), its resolution, its size and the time it was taken: enough to choose knowingly. The largest one is ticked in advance, as it is almost always the original. Two ways out: “Keep all”, which files the group away without deleting anything, or moving what you did not tick to the bin — recoverable for 30 days. Nothing is ever deleted without you asking.
What's the difference between a duplicate and a series?
A duplicate is the same photo living several lives: sent twice, re-encoded, compressed by a messaging app… A series is several different photos of the same moment: a burst, several tries of the same shot. Two photos taken in a row can look identical to the eye, but each shutter press produces a unique image — so Fotomania groups them as a series, not as duplicates. In short: duplicate = copies to clean up, series = a choice to make.
Does Fotomania sort my receipts, invoices and papers?
Yes. Fotomania spots the photos with text in them on its own and sorts them by kind: receipts and invoices, business cards, ID papers, bank details, screenshots, and other texts (recipes, notes, signs…). On a computer, open “Texts & papers” in the left-hand bar; in the mobile app, it's in Collections and in the Search shortcuts. A small icon on the photo tells you which kind it is. French, English, Spanish, German, Italian and Portuguese are recognised, and the text is read on our servers in Europe: it is never sent to anyone. A photo in the wrong place? “Not this”: it won't be suggested there again.
How do I find my blurry photos?
Fotomania spots blurry or failed photos: camera shake, missed focus, a photo taken in your pocket. Open “Blurry photos” — on a computer in the left-hand bar, on your phone in Collections. They are shown blurriest first; open one full size to check, then “Trash”, or “It's intentional” if the blur is on purpose (an artistic shot, movement): it won't be suggested again. A small badge also marks it in the grid. Nothing is deleted without you.
Can Fotomania fix the date of my old photos?
Yes, when the date is printed on the photo. An old print you photographed or scanned often carries the date you digitised it, not the date of the memory. If Fotomania reads a date in a corner of the photo that is clearly older, it suggests it in “Texts & papers”, under “Dates to fix”: check it, then “Use this date” or “Not the date”. Nothing changes without you, and the previous date is kept.
Why do some of my photos appear twice?
If you use Fotomania on several Apple devices, a device could upload a reduced version of a photo instead of the original: the same picture then appeared twice, in two qualities. This happened when the photo had not yet been fully downloaded onto that device — typically an iPad or a second iPhone pulling your library from iCloud, whether you chose “Optimise Storage” or “Download and Keep Originals”. This is fixed from version 3.5: devices now wait for the original. To tidy up the ones already uploaded, the duplicate review screen on the computer shows them side by side and offers to keep the largest version; the others go to the bin, where you can still recover them.
Can I take a photo without leaving Fotomania?
Yes. The camera button at the bottom of your timeline opens a built-in viewfinder: photo or video, self-timer, framing grid, exposure, front/back switch, and a zoom that follows your fingers, with 1×, 2× and 5× shortcuts depending on your phone. The viewfinder stays open between photos, so you can keep going. The button stays usable while earlier shots are still being sent: a small badge counts them. By default, the picture is saved to your phone's own photo library first, then sent straight away, without waiting for the next backup. Turn on direct mode (Settings → Backup → “Send straight to Fotomania”) and it goes to Fotomania without passing through your phone's library, so your phone stops filling up. Until it has been sent, for example with no network, it waits inside the app, which then holds the only copy: it shows at the top of your gallery and leaves once the network is back, as soon as Fotomania is open. Either way, if you take the photo from an album, it goes into that album directly; from an event happening today, it shows up in the event on its own. If you asked Fotomania to send over Wi-Fi only, the photo waits for Wi-Fi like any other.
Can I take photos without filling up my phone?
Yes, with the direct mode of Fotomania's camera. It starts switched off. In the mobile app, open Settings, then “Backup”, and turn on “Send straight to Fotomania” in the “Direct mode” section. Photos and videos you take with Fotomania's camera then go to Fotomania without being saved to your phone's photo library. If an album is open when you press the shutter, they go straight into it. They are sent over Wi-Fi, and over mobile data only if you allowed it under “Network Requirements” on that same screen. Otherwise, or with no network, they wait safely inside the app and leave once the network is back, while Fotomania is open. While some are still waiting, a “waiting to be sent” strip shows at the top of your library. Tapping it opens the “Waiting to be sent” screen: you see each shot there and can choose not to send one. It is then deleted for good. Under the switch, a line also gives their number, with a “Send” button. Photos taken with your phone's own camera are backed up as usual. One word of caution: while a photo is waiting, the app holds its only copy. Let it go through before you uninstall Fotomania.
Can I open the Fotomania camera in a single gesture?
Yes, without going through the app, in several ways. Long-press the Fotomania icon, then “Take a photo” (iPhone and Android). The “Fotomania Camera” widget on your Home Screen (iPhone and Android). On iPhone (iOS 18 or later), the “Fotomania Camera” control in Control Center, at the bottom of the Lock Screen (customize the Lock Screen and replace one of the two buttons), on the Action button (Settings > Action Button > Controls) or on the Camera Control of iPhones that have one (Settings > Camera > Camera Control). On Android, the Fotomania tile in Quick Settings. Nothing is replaced for you: your phone's own camera stays, you choose where to put Fotomania's. Either way, the photo goes straight to Fotomania.
Can I take a photo with Fotomania without unlocking my iPhone?
Yes, on iPhone with iOS 18 or later. Put the “Fotomania Camera” control at the bottom of the Lock Screen, in Control Center, on the Action button or on the Camera Control: on the Lock Screen, press and hold the button (a quick tap does nothing, as with the flashlight): the Fotomania viewfinder opens without Face ID, just like the iPhone camera. While locked, the iPhone sends nothing over the internet: your photos are kept safe in Fotomania and backed up as soon as you open the app, or as soon as you unlock if Fotomania was on screen. Nothing to do, nothing is lost, even if you only reopen the app days later.
Why are some photos waiting before they are sent?
Because you asked Fotomania not to send anything outside Wi-Fi — that is the starting setting for videos. Fotomania now says so in plain words, instead of a silent crossed-out cloud that could be mistaken for a failure. Those photos are safe on your phone and will leave on their own as soon as Wi-Fi is back, with nothing for you to do. You can change the setting at any time, separately for photos and for videos.
What does the small cloud on my thumbnails mean?
It tells you whether the photo is safe with Fotomania. A cloud with a tick: it is on Fotomania, whether it is still on your phone or only online — for instance after freeing up space, or in direct mode. A crossed-out cloud: it is still only on your phone, not yet on Fotomania. You will find it at the bottom right of the thumbnails in your timeline, in the mobile app.
How do I take a photo out of the timeline without deleting it?
Archive it. The photo leaves the chronological timeline — it no longer shows up as you scroll through your memories — but it stays backed up, stays in its albums, and stays findable through search. Exactly what you want for screenshots, receipts or train tickets cluttering up an otherwise lovely year.
Can I crop or rotate a photo?
Yes, without leaving Fotomania: open the photo and choose “Editor”. You can rotate it, crop it and apply a filter. Editing creates a new version — your original is never overwritten.
Can I watch an album as a slideshow?
Yes. From the viewer, start the slideshow: photos play full screen, with no borders and no buttons. It is the right way to show an album on a television, or to let memories roll during a family meal.
Can I group several photos into a single thumbnail?
Yes: select them and choose “Stack”. The timeline then shows only one thumbnail, the one you picked, with the others tucked behind it — a tap unfolds them. Handy for a burst, for three tries at the same portrait, or to tidy away in one go the copies Fotomania spotted for you.
Can I have my photos on my phone's home screen?
Yes, on iPhone and Android alike: add a Fotomania widget to your home screen: “Random photo” shows your photos there, picked from your whole library, your favorites or the album of your choice, and “Memories” shows you this day in past years. It refreshes on its own, without opening the app.
Does search go further than free text?
Yes. Alongside searching by words, filters let you combine criteria: a period, a place, a person, an album, the kind of media (photo or video), the camera that took the shot, or only what is not in an album yet. Just what you need when “it's somewhere in 2019” stops being enough.
Can I look at my photos without a connection?
Yes, to view them. With no network the mobile app still shows your timeline and you can open your photos — the thumbnails and images that have already passed through your phone. Anything that changes something, though — deleting, adding to an album, archiving, renaming — needs the internet: those changes live on the server, so that all your devices see the same thing. The app tells you so plainly, and there is nothing to repair: get back online and do it again. Photos you take in the meantime are safely kept and will go on their own once the network is back.
What is “On this day”?
The same date, all your years at once. Open “On this day” and you see what you were photographing on 7 September: last year, five years ago, ten years ago — grouped by year, most recent first. The date sits at the top: the arrows on either side take you to the previous or next day, and “Today” brings you back to the current day. It is the quickest way to stumble back on photos you would never think to search for. You reach it from the first line of your library — or, on the web, from the menu, right below “My photos”, and in the mobile app from the “Collections” tab. In the mobile app the arrows stay close to today (a few weeks back, a few days ahead): for a date further away, use the web.
Does “On this day” show all my photos from that date?
Yes, all of them — not a sample. Many services show only a handful per year; here you get the whole day, year by year. And the list is worked out afresh every time you open it: photos you have just imported from Google Photos or an old backup are there straight away, even if they date from 2008.
There is nothing in “On this day” — is that normal?
Yes, if you took no photos on that date in previous years. Rather than leave you with an empty page, Fotomania tells you plainly. The years when you did photograph that date appear as blocks, each with its number of photos.
Does Fotomania remind me of my loved ones' birthdays?
Yes, on the web. In “People”, open a loved one's page and add their date of birth. From three days before until the day itself, “On this day” shows “Léa's birthday · 5 years old” at the top, with photos of them taken on their previous birthdays (up to five per year). In the mobile app, this is coming in a future version.
Can I edit my photos in Fotomania?
Yes, from your computer as well as from your phone. You get 14 adjustments (light, contrast, highlights, shadows, saturation, vibrance, warmth, tint, sharpness, vignette, grain, fade, blacks and whites), 12 filters whose strength you set yourself, and an Auto button that balances a photo in one go. The result follows exactly the same formula everywhere: what you see on screen is what you get.
Does editing a photo harm the original?
No. Fotomania leaves your original file untouched and only keeps the list of adjustments applied. You can go back to the photo you started from at any time, even months later, with “Reset”.
How do I keep both the original and the edited version?
Use “Save as a new photo”. Fotomania creates a second photo with the edit included and files it under the same date as the original, so the two sit side by side in your library. The original itself is left untouched.
How do I compare before and after?
On a phone, press and hold the photo: it returns to its original look until you let go. On a computer, the “Original” filter in the filter strip does the same job.
How do I know which photos I have edited?
In the mobile app, edited photos carry a marker right in the grid, so a glance is enough to tell them apart from the ones you have not touched. On computer, the marker appears when you open the photo.
Can I fix red-eye?
Yes. Open the photo, then “Edit” (“Editor” on a computer) and the “Fix” tab: tap or click each red eye and the pupil turns dark again — the catchlight and the iris stay as they are. The fixed photo is saved as a copy next to the original, which doesn't change. The work is done on your device.
Can I blur someone's face before sharing a photo?
Yes: in “Edit”, “Fix” tab, “Blur faces”. Detected faces are framed: tap the one to blur, or “All faces”; you can also blur an area by hand. Blur or mosaic, your choice. Blurring is permanent on the copy — the face can't be recovered, on purpose — and your original photo stays untouched. The work is done on your device.
Can I colourise an old black-and-white photo?
Yes. On your phone, open the photo, “Edit”, “Create” tab, then “Colourise”; on a computer, the photo's “⋮” menu, “Colourise”. The work is done on our servers in Europe, from the original photo: the colourised version appears next to the original, with the same date, in about a minute, and a notification lets you know. The colours are suggested by an artificial intelligence (DeOldify): they are plausible, not necessarily exact.
Can I enlarge a small photo?
Yes, small photos (old phones, images you received, old scans): “Edit”, “Create” tab, “Enlarge” on your phone, or the “⋮” menu, “Enlarge” on a computer. Fotomania makes it four times bigger by rebuilding the details, and cleans up blur and compression artefacts along the way. It takes a few minutes on our servers in Europe; the copy appears next to the original. Photos that are already large aren't offered.
How do I see at a glance when I took the most photos?
Open “Explore”: the Dates section draws your years as areas — the more photos a year holds, the bigger it gets. Click a year to see it month by month, then a month to open your library at that period. Available on the web and in the mobile app.
What exactly is counted in “Dates”?
Everything that shows up in your library, photos and videos alike. Whatever sits in the trash or in the archive is left out, and so are photos shared with you by a partner: the map measures your own library.
My videos are shaky — can they be stabilised?
Yes, when the video lends itself to it. Open it, then choose “Stabilise video” from its menu. The computation takes a few minutes on our servers — you will be notified as soon as the stabilised version is ready, so there is no need to stay on the page. Everything runs on our own machines, in France and Germany: your video is never handed to an outside service.
Why are some videos not stabilised?
Because the result would not be good enough, and we would rather tell you than spoil your memory. Four cases: the video was filmed while walking, and correcting it would feel unpleasant, sometimes even slightly sickening; it is already steady, so there is nothing to gain; it records a very wide range of colours that our processing would wash out; or it runs longer than two minutes, our current limit. In every case you are given the reason, and your video is left untouched.
Does the stabilised video replace the original?
Never. The stabilised version is added alongside your original video, which is left untouched: you compare the two and keep whichever you prefer. Do note that stabilising crops the frame slightly — that is what absorbs the shaking. And a deliberate camera move, such as a pan, stays a pan: we make it smoother, we do not remove it.
Events & calendar
What is the “Events” menu?
A calendar of your moments. You name an event — “Summer holiday”, “Treetop climbing”, “Claire's wedding” — you give the date or date range, and your photos file themselves into it. A year timeline shows everything you lived through at a glance, and a month view gives you the detail. It answers a question search cannot: “what did we do this summer?” — because you cannot search for what you no longer remember.
How is it different from an album?
An album is a list of photos you build one by one. An event is a slice of time you name: you don't pick the photos, you give the dates. The two work well together — many people file by theme in albums and by moment in events.
How do photos end up in an event?
On their own. You give a start and end date, and every photo taken in that period shows up in the event. Nothing to select. Better still: photos you import later — from your camera, or sent by a relative — join by themselves, without you having to go back.
What if I don't want every photo from that period?
You can remove a whole day in one click — handy when one day of your holiday deserves its own event — or remove photos one by one. Nothing is lost: a “removed photos” view lets you see what you set aside and tick whatever you want back.
Can a photo belong to several events?
Yes. The wedding you attended during your holiday can legitimately belong to both. When you create an event that sits inside another, Fotomania simply asks you to choose.
What about a photo with the wrong date?
It happens more often than you'd think: a camera set wrong, a scanned print, a picture sent by a relative. You can attach any photo to an event by hand, from its details or from the viewer menu — even if its date would place it elsewhere. It stays there, whatever happens.
Can I download a whole event?
Yes. One button downloads the event's photos exactly as you see them: without the days or photos you removed. If you ticked some, only those are downloaded. Archives are split automatically when an event is large.
Can I share an event with family and friends?
Yes. “Share the event” creates a shared album from it: that album is what your family and friends open, with the name and dates of the event. You then choose a link to send them, or invite other Fotomania accounts. The album follows the event — a photo attached later is added to it, a photo removed disappears from it — and it is updated when you open the event. Since the album is a reflection of the event, a photo is added to the event, not to the album — anything dropped straight into the album leaves again at the next update (except what a guest adds, which stays). Your photos are not copied: stopping the sharing, or deleting the event, removes the album and its link, never your photos. Available on the web.
Are events available on mobile?
Yes. Events are available on the web from your browser — on computer as well as on a phone — and in the iOS and Android apps. In the app, an event you have already opened comes up straight away the next time and stays viewable without a connection, with the photos already loaded on your phone. You can also pinch its grid to show more or fewer photos, just like in your library.
Genealogy
What is the "Genealogy" menu?
A Fotomania exclusive: a family tree directly connected to your photo library. You create the people of your family, link them together (unions, remarriages, blended families — all supported), and attach your photos to a person, a couple or a whole family. The tree is browsed by clicking: each person shows their photos, plus those of their couples and families.
How do I build my tree?
Open "Genealogy" — on the web or in the mobile app ("Collections" tab) — and create your tree, then your first person — yourself, for example, ticking "This is me". Then select a card in the tree: the "Add father", "Add mother", "Add a partner" and "Add a child" buttons build the family step by step. Uncertain dates are welcome: the year alone is enough, and you can say "around", "before" or "after".
Is genealogy available in the mobile app?
Yes, in full. In the iPhone and Android app, open the "Collections" tab: you can view and edit your trees (the interactive tree pans with your finger, pinch to zoom, double-tap a card to recenter), attach photos to people, couples and families, recognized faces suggest the right profiles, and GEDCOM export goes through the phone's share sheet. The same tree everywhere: whatever you add on mobile shows up on the web, and vice versa.
How do I link a photo to a person, a couple or a family?
Two ways. From a photo: open it, "⋯" menu → "Add to family tree", pick the person — if their face is recognised on the photo, their profile is suggested automatically — then the scope: their profile, the couple or the family. From the tree: select a person or a couple and add photos to their galleries. The same photo can be linked to several people, and clicking a gallery opens a full-screen viewer to browse it like an album.
Does face recognition help?
A lot. Link a tree profile to a face recognised in your photos ("Link to a recognised face"): Fotomania then counts that person's photos in your library and can link them all in one click. And when you send a photo to the tree, the profiles matching the detected faces are suggested first.
Are my photos moved or copied?
Never. The tree only references your photos: they stay in your photos, your albums and your archive, with no duplicates. Removing a photo from the tree doesn't delete it, and deleting a profile or a tree never touches your photos. The tree data stays private, in your account.
Can I take my tree to a genealogy application?
Yes: every tree exports to the standard GEDCOM format (export button at the top of the tree), recognised by Geneanet, Heredis, MyHeritage and every genealogy application. Your data is never locked in.
Sharing & family
How do I share an album with my family?
Create a shared album and invite members: everyone can add their photos, like and comment. People you invite as editors can also change the title, the description and the cover photo.
How do I stop seeing an album someone shared with me?
Open the album, then “Leave album” in the “⋯” menu — on the web and in the app. It disappears from your shared albums; the photos you added to it stay in your library. The owner doesn't leave their own album: they can delete it instead.
How many people can use my subscription?
Up to 5 people in total, including you, with every plan except Mini (one person only). Everyone has their own account and their photos stay private; the storage space is shared. Adding family members requires a paid subscription (not during the free trial).
How do I invite a family member?
Open your “My subscription” space: on photos.fotomania.app, click your photo or initials at the top right, then “My subscription” (no need to sign in again); or go to api.fotomania.app/portal/login and enter your email: you’ll get a sign-in link, no password needed. In the “Members” section, enter your family member’s email address, then “Invite”. They receive a link valid for 7 days; once they accept it, they get their access. Link expired? “Send again” sends them a new one.
My family member already has a Fotomania account: what happens?
They keep their account, photos and albums. Their free trial stops; if they had their own subscription, it is cancelled, and an annual subscription is refunded for the unused months. Their photos then count in your space: if there isn’t enough room, we let you know so you can switch to a bigger plan.
Can I see my family members’ photos?
No. Everyone keeps their photos private and chooses what to share: shared albums, sharing by email.
If I remove someone from my family, do they lose their photos?
No, never. They keep their account, photos and albums, and they’re informed by email. They continue on their own, free for 30 days, with the space they already use plus 100 GB; then they choose their own plan. Good to know: photos they added to your albums belong to them. If their account is ever closed, those photos will disappear from your albums.
I’m part of a family: can I leave it?
Yes, at any time and without losing anything. Open “My subscription” (your account menu on photos.fotomania.app, or api.fotomania.app/portal/login with your email), then “Leave the family”. You keep your account and photos, and continue on your own with 30 free days. The plan holder is informed.
The plan holder cancels or stops paying: what happens to the members?
Nobody is held hostage. Each member is informed by email: their photos stay safe, read-only. If the plan holder resubscribes, everything goes back to normal with nothing to do. Otherwise, anyone can “Continue on my own” whenever they like. After 30 days, they automatically continue on their own: their photos are never deleted along with the family.
What if the plan holder deletes their account?
Their members first continue on their own, with their photos and 30 free days. Only then is the plan holder’s account deleted.
I want to switch to a smaller plan: what about my family?
The Mini plan is for one person only: first remove the members of your family (they continue on their own). If the new plan is smaller than what your family uses, nothing is deleted, but nobody can add photos until the difference is freed up.
Can one member fill up all the space?
The space is shared, with no limit per person: everyone uses it as they need, and the app shows the space used by the whole family.
A former member no longer wants Fotomania: what about their photos?
They can download them at any time. Without a subscription when their trial ends, their account becomes read-only for 30 days, with 4 email reminders, then their photos are deleted.
What is “partner sharing”?
You give another member access to your entire photo and video library (your whole timeline). They can view and download it, read-only — without being able to delete or change your originals. It's continuous: your new photos appear automatically on their side. Unlike an album (a one-off selection), a partner sees your whole library; it's mutual if each of you shares with the other. Perfect for a couple or a family.
Can I share a photo with someone who doesn't use Fotomania?
Yes, through a share link that you can protect with a password and set to expire.
Privacy & security
Where are my photos hosted?
In Europe, with European hosting providers subject to the GDPR. Specifically: your photos and videos are stored with Hetzner in Nuremberg (Germany); the app and the database that organises them (albums, dates, faces) run with OVHcloud in Gravelines (France); the website and subscription management with OVHcloud in Strasbourg (France); some automated processing, such as video stabilisation, on a netcup server in Nuremberg (Germany). Every night, a backup copy goes to Scaleway in Paris (France).
Who can see my photos?
Only you — and only the people you explicitly choose to share with. Your photos are private by default. No one at Fotomania looks at them: we don't view them and we don't moderate them. The only automated processing (face recognition, search) is there to help you find them; it runs on our servers in Europe and is never used to train an AI or to profile you. A member of our team accesses them only if a technical action is strictly necessary, at your request, and always confidentially. You remain the owner of your content and are solely responsible for what you store and share.
Does Fotomania look at or resell my photos?
No. No data reselling, no targeted advertising, no algorithm analysing your photos to sell you anything. Our only revenue is your subscription.
Do you track visitors to your site?
No. The privacy we promise for your photos, we apply to ourselves too. Our site uses neither Google Analytics nor advertising cookies: just a European statistics tool, which we host ourselves, that shows us the essentials to improve our pages, completely anonymously. So you'll never see an “accept cookies” pop-up here.
Are my photos backed up?
Yes, your library is hosted on secure infrastructure with regular backups.
What happens if I delete a photo by mistake?
It goes to a trash bin and stays recoverable for 30 days before permanent deletion.
Are you GDPR-compliant?
Yes. European hosting, data under control, and you can export or delete your data at any time.
Can I keep some photos away from prying eyes?
Yes — that is the locked folder. Photos you put in it leave the timeline, the albums, search and memories: they are no longer visible anywhere else. Opening that folder takes a code you set yourself — and on mobile, your fingerprint or face is enough. Made for identity papers, bank documents, or simply what you would rather not have scroll past while showing someone your phone. Those photos stay backed up like the rest, just out of sight.
Can I put my ID papers out of sight in one step?
Yes. In “Texts & papers”, the ID papers and bank details Fotomania finds offer “Lock”: the photo moves to the locked folder, leaves your timeline, albums and shares, and only opens with your code. On your phone, the copy left in the gallery is removed too; nothing is lost.
Account & sign-in
How do I reset my password?
From the sign-in screen — on the web (photos.fotomania.app) or in the mobile app — tap “Forgot password?”. You can also go directly to this page. Enter your email: if an account exists, you'll receive a link (valid for 30 minutes, single use) to choose a new password. Once changed, sign back in. For your security, every change is confirmed to you by email.
How do I get all my photos back?
On a computer, in the web app (photos.fotomania.app): select one photo, click “Select all” in the bar that appears at the top, then “Download”. Your photos and videos arrive in their original version, in .zip archives that are split automatically when your library is large. You can also download a whole album from its menu, or an event. There is no one-click “export everything” button yet: if your library is very large, write to us at contact@fotomania.app and we'll help you get everything back.
Cancelling or deleting my account: what's the difference?
Cancelling stops your subscription from renewing. At the end of the paid period, your account becomes read-only for 30 days: you can still view and download your photos. Without resubscribing, they are then deleted, always after a notice email. Deleting your account, on the other hand, is immediate and permanent: no notice, no read-only period, no going back. To cancel, open My subscription, then “Cancel”.
How do I delete my account?
Write to contact@fotomania.app from your account's email address, with the subject “Delete my account”. We acknowledge your request within 72 hours and confirm the deletion by email. Your photos, videos, albums, shares and your account are then erased from our servers; your photos and videos also disappear from our backups within 30 days. It's permanent: remember to download your photos first. Your family members keep their photos and continue on their own. Everything is explained on the Delete my account page.
How do I reach a person on the team?
If you're a customer, use our support form. Otherwise, write to contact@fotomania.app. A real person reads every message and replies quickly. To speed things up, tell us which device you're using and, if there is one, the error message shown.
Subscription & pricing
How much does it cost?
From €2.49/month for 100 GB. Five plans up to 3 TB, monthly or yearly (−10%).
What if I have a really large library?
The Ultra+ plan goes up to 3 TB, for €25.99/month or €280.99/year (−10%), shared between 5 people like the other plans. It's our largest volume: enough for decades of photos and videos in full quality. It costs more than some equivalent American offers, because at that volume storage genuinely is expensive, and because everything stays hosted in Europe — with no AI or video subscription bundled in that you never asked for.
Can I change plans?
Yes, at any time from your “My subscription” area. An upgrade is immediate: you only pay the difference, prorated for the remaining days, and your storage increases right away. A downgrade takes effect at your next renewal — you keep your current plan until then, with no refund.
Is there a commitment? Can I cancel?
On the monthly plan, no commitment: cancel anytime (the current month remains due). On the yearly plan, you pay 12 months upfront (−10%), with access guaranteed until the end of the term. In all cases, you have a 14-day right of withdrawal after the order (pro rata refund). To cancel, open My subscription (also linked at the bottom of every page): enter your email, then click “Cancel” in your subscription.
What happens at the end of the trial?
Your account becomes read-only: you can still view and download your photos. Without re-subscribing, your data is permanently deleted 7 days later — always after a warning email with a link to recover your photos.
Which payment methods do you accept?
Card and major European methods, through a European payment provider.
How do I access my Subscription space?
The easiest way: the “My subscription” button in the web app (your account menu). You go straight in, without signing in again. From the mobile app, your subscription is managed on the website. If you don't have the app handy, open My subscription: enter your email and we'll send you a login link (no password). From this space you manage your plan, members, payments and receipts.
I'm on the free trial — how do I choose a plan?
Go to your “My subscription” space (button in the web app, or from the website). Tap “Subscribe”, choose your plan (from Mini to Ultra+) and your billing — monthly or yearly (−10%). You'll be redirected to our secure payment provider (Mollie) to enter your card. As soon as the payment is confirmed, your plan is active immediately and you keep all your photos, with no interruption. You can subscribe at any time during the trial.
What happens if I don't renew my subscription?
Your account becomes read-only: you can still view and download your photos. You have 30 days to resubscribe or retrieve your data. After that, without resubscribing, all your data is permanently deleted from our servers, and your photos and videos from our backups within 30 days. We notify you by email before any deletion, with a link to retrieve your photos.
Still have a question?
Contact us